Informations générales pour les candidats et les embauches récentes

Faisant suite à la pandémie sans précédent de COVID-19 et en accord avec les mesures prises par les autorités françaises, Disneyland Paris restera fermé jusqu'à nouvel ordre.

Durant cette période, les sessions de recrutement, auditions, entretiens et formations d’intégration sont suspendus.

Nos services RH sont mobilisés pour contacter, dans les meilleurs délais, les candidats récemment embauchés et censés arriver à partir du 31 mars, ainsi que celles et ceux avec une candidature en cours.


Vous pouvez également consulter régulièrement nos réseaux sociaux :


General information for candidates and recent hires

As a result of the unprecedented COVID-19 pandemic and in line with government measures, Disneyland Paris will remain closed until further notice.

During this period of time, all recruitment/onboarding sessions, auditions and job interviews will be suspended.

Our HR Services will get in touch, as soon as possible, with all candidates recently hired and initially due to work from March 31st onward, as well as those who are currently into the hiring process. 


You can also follow us on our Social Media:


Employment contract

Permanent contract



Working week

35 hours

Job description

You are the first contact our Guests have with Disneyland® Paris magic! Reporting to the Sales Department, your role will be to speak over the phone with clients and travel agencies who call our Central Reservations Office. This position requires excellent knowledge of the Resort’s services and accommodations to guarantee each Guest an unforgettable stay. You must be autonomous, inquisitive, accessible and have an excellent sense of service.

Your day-to-day responsibilities


  • Welcoming clients over the phone, identifying their wishes and needs and providing any information and advice they might need
  • Respecting the client relation telephone techniques and procedures defined by Disneyland® Paris
  • Building a quality client relationship and providing an excellent level of service through to the final reservation
  • Handling follow-up for each client or dossier via mail or email, and collecting and synthesizing information to qualify the client file

The key to excellence

  • Listening skills To meet the needs of each Guest

  • Inquisitive To ask the right questions

  • expert On the Resort and its offers

  • Reactive To give the best advice

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