You are the first contact our Guests have with Disneyland® Paris magic! Reporting to the Sales Department, your role will be to speak over the phone with clients and travel agencies who call our Central Reservations Office. This position requires excellent knowledge of the Resort’s services and accommodations to guarantee each Guest an unforgettable stay. You must be autonomous, inquisitive, accessible and have an excellent sense of service.
Your day-to-day responsibilities
- Welcoming clients over the phone, identifying their wishes and needs and providing any information and advice they might need
- Respecting the client relation telephone techniques and procedures defined by Disneyland® Paris
- Building a quality client relationship and providing an excellent level of service through to the final reservation
- Handling follow-up for each client or dossier via mail or email, and collecting and synthesizing information to qualify the client file