The 4 keys

Being a Cast Member means experiencing the Disney Difference, and sharing it with others!

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Making a difference means giving everyone--Guests, partners and teams--an unforgettable experience. How? By offering the highest quality service and making dreams come true  at Disneyland® Paris.

Working on stage or backstage, Cast Members are curious, enthusiastic, dynamic and driven by a real love of the Resort and the Disney universe. Disneyland® Paris is one of the few companies where every individual shares an exceptional common goal:  to make dreams come truefor Guests of all ages!

Many of Our Cast Members grew up with Disney, giving it a special place in their hearts. And now, through their jobs, they are the messengers of this magic, enchanting Resort Guests.  

To guarantee a unique experience every day, our Cast Members commit to respecting the 4 keys we share with The Walt Disney Company: without them, we would not be Europe’s number one tourist destination!


Safety, Courtesy, Show and Efficiency. Our Four Keys are an integral part of our professions across the Resort. Each Key is essential, and together they guarantee an exceptional Guest experience.


Key #1 – Safety. The Keys appear in a specific order to remind us that Safety must be the priority in every decision we take and must never be sacrificed for another key.

Key #2 – Courtesy. Because Cast Members play a major role in the magical DisneylandParis experience, Courtesy must be at the heart of our contact with Guests as well as with colleagues and partners.

Key #3 – Show. It breathes life into the stories we tell our Guests. The Show Key also applies backstage, in offices and workshops, where each of us contributes, directly or indirectly, to the Guest experience.

Key #4 – Efficiency. By managing our acitivity efficiently, events run smoothly and we avoid unecessary inconveniences for our Guests, colleagues and professional partners.


Clément tells us more about the importance of Courtesy :


Speaking about Safety:

“I am originally from Brazil and recently joined Disney after discovering the company at the careers event , Trium. As infrastructure and building engineer, safety is our first reflex in terms of inspection, calculations, plans and repairs. Maintaining the entire Park is a big responsibility as the safety of our Guests depends on it.”

Augusto, infrastructure and building engineer